Executive

EXL·Pune

Pay not stated0–2 yrsFull-time

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About the role

Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively. Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date. Record and maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated systems or software.

What you'll do

Respond to Customer Inquiries: Manage calls and emails from customers
Provide Support and Assistance: Address customer issues promptly and professionally, offering appropriate solutions and guidance to resolve problems effectively
Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring that information provided to customers is correct and up to date