Executive

About the role

Executive at EXL. Ensure that calls are handled as per standard and defined procedures.

What you'll do

• Ensure that calls are handled as per standard and defined procedures
• Ensure that assigned customer satisfaction, lead generation and efficiency goals are met
• Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters
• Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner
• Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty

What you need

• 0–4 years in sales
• Lead generation
• Negotiation
• Communication
• Any graduate