Executive

About the role

Customer service representatives are primarily responsible for handling inbound webchats from customers and resolve their queries. Their role involves ensuring the customer is provided clear and accurate information, while maintain adherence to the client processes and procedures. Key performance indicators are customer satisfaction, quality compliance, regulatory compliance, average handle time, closed chats per online hour, First Response Time

What you'll do

• Responsible for handling inbound webchats from customers and resolve their queries
• Handle complex customer queries like level of cover inquiries, payment queries, amendments, customer retention, handling complaints, emergency roadside assistance

What you need

• 20–30 years in finance, audit & banking
• Financial statements
• Compliance
• LLMs
• Customer service
• Data analysis
• Insurance
• Any graduate