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Executive - IT Support

Zeta·Mumbai

Pay not stated3–6 yrsFull-time
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About the role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

What you'll do

  • Drive closure of local IT user calls within the specified SLAs
  • Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager
  • Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
  • Co-ordinate with Manager & Engineers for any process, management changes or technical support changes
  • Coordinate with Procurement team and ensure stock availability for daily operations

What you need

  • 3–6 yrs of experience
  • Active Directory
  • Hardware
  • Windows
  • Troubleshooting
  • Linux
  • B.Tech or B.E.

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