Executive- Last Mile

About the role

We are looking for a proactive and detail-oriented professional to join our Operations team as an Executive-Last Mile. In this role, you will play a crucial part in coordinating and executing last-mile deliveries, working closely with our 3PL partners and internal teams. Your expertise will be instrumental in optimizing delivery timelines, resolving exceptions, and enhancing customer satisfaction.

What you'll do

• Play a crucial part in coordinating and executing last-mile deliveries, working closely with our 3PL partners and internal teams
• Coordinate daily last-mile dispatches with 3PL partners and internal fleet teams, ensuring efficient collaboration
• Monitor real-time delivery tracking and promptly address any delivery exceptions or escalations
• Support route planning and provide practical suggestions for improvements based on on-ground insights
• Ensure timely pickups and deliveries, adhering to defined SLAs (Service Level Agreements)

What you need

• 2–4 yrs of experience
• Last-mile delivery
• Customer service
• MIS reporting
• Any graduate