Executive N - Cust. Serv. Technologist

About the role

CSE is a regional resource & will be responsible for Complaint handling in his region. He will support the front line in critical complaints. He will attend the complaints along with TSE and will identify the root cause of the complaint and provide solution to the customer. He will support to the TSEs on phone to provide technical assistance.

What you'll do

• Responsible for Complaint handling in his region
• Keeping an eye on complaint trend and immediately highlighting any defective batch and hence restricting possible complaints from the field
• Testing New products / Formulations – Working along with R&T to test new products or formulations on the field before launch of the product
• Responsible for any loss

What you need

• Sales
• Complaint handling
• SAP
• Any graduate