Executive - Operations - Operations - CBS - ITS - Unified Support Services - MF Specific - Pune

About the role

Executive-Operations-Operations-CBS - ITS - Unified Support Services - MF Specific - Pune CBS - ITS - Unified Support Services - MF Specific : As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

What you'll do

• Receive, log, categorise, prioritise, trouble-shoot, and resolve incidents and service requests within agreed service expectations
• Provide hands-on and remote support, communicate progress clearly, and confirm resolution with users before closure
• Configure, image, update, and prepare laptops in line with approved build standards and security requirements
• Support laptop allocation, issue, replacement, swap, return, refresh, and decommissioning activities
• Coordinate warranty support, repair, and vendor follow-up where required. Asset and inventory management

What you need

• SOP writing
• Reporting
• Coordination
• Documentation
• Inventory management
• Customer service
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• Ticketing tools
• SAP
• Google Analytics
• Reconciliation