Executive - Retention & Activation, Onboarding

SBI Card·Chennai

Pay not statedJunior levelFull-time

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About the role

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Technical Skills / Experience / Certifications

What you'll do

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs
Provide servicing to customers ensuring optimum service levels to enhance customer experience
Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
Ensure maintenance of TAT of resolution across sub-processes
Ensure process documentation and compliance adherence