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Executive/Sr. Executive - Voice - Mumbai

Hexaware Technologies·Mumbai

Pay not statedMid levelFull-time
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About the role

Executive/Sr. Executive - Voice - Mumbai at Hexaware Technologies. Provide exceptional service via voice calls, promptly addressing inquiries and issues.

What you'll do

  • Provide exceptional service via voice calls, promptly addressing inquiries and issues
  • Manage high volumes of calls with professionalism and efficiency
  • Troubleshoot and resolve issues quickly, following procedures and escalating when needed
  • Ensure clear, empathetic communication, making customers feel supported
  • 5.Continuously improve retention processes based on feedback and performance data. (As required)

What you need

  • Communication
  • Any graduate

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