Experience Delivery Lead

About the role

Responsible for the day-to-day delivery of SIAM process including: Supporting collaborative working between vendors and between Unisys teams, Monitoring tickets within service management tooling, both Unisys and vendors against targets for completeness, quality etc., Working with SLM and reporting managers to ensure specific process targets are reported and tracked,

What you'll do

• Working with SLM and reporting managers to ensure specific process targets are reported and tracked
• Facilitating process specific meetings, where required (including ensuring specific inputs, outputs and agenda have been created), and
• Providing input into the development of any documentation related to specific process areas
• Attending performance reviews with vendors (as required), to review operational performance including fulfilment of service levels and key performance indicators

What you need

• 6–8 yrs of experience
• ITIL
• B.Sc or BA