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Expert Centre Specialist- Temporary

Waters Corporation·Bengaluru

Pay not stated3–6 yrsContract
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About the role

An Expert Centre Specialist or ECS will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face. They embody the Waters corporate identity in appearance, demeanor, values and ethics. Expert Centre specialists are key organizational people who help our customers in resolving any issues as quickly and efficiently as possible.

What you'll do

  • Manage incoming Web Requests for technical queries
  • Manage the customer journey from the logging of a corrective call to successful completion
  • Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely
  • Maintain Customer call tracking database in accordance with Company Policy
  • Drive internal and Customer KPI's to best in class standard

What you need

  • 3–6 yrs of experience
  • Instrumentation
  • HPLC
  • Chemistry
  • Problem solving
  • B.Tech or B.E.

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Can I apply
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Pay
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Source
From the company's careers page · today
How to apply
On GE HealthCare's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site