Expert - EU RD

About the role

The Reference Data Operations Expert is responsible for ensuring high-quality, timely and accurate Reference Data delivery across EU markets. The role combines operational execution, quality governance, stakeholder collaboration, process improvement and technical expertise to support end-to-end delivery—from input through to client delivery.

What you'll do

• Execute and support high-quality Reference Data operations across EU markets, ensuring delivery meets agreed quality, timeliness and customer expectations
• Partner with operational teams to resolve process and technical challenges, ensuring new tools
• Identify repetitive, manual or high-risk activities and recommend AI, automation and process-improvement opportunities to enhance efficiency, scalability and quality
• Support the testing, implementation and continuous refinement of AI-enabled validation, workflow and decision-support solutions in partnership with Technology
• Lead error-management and Root Cause Analysis activities, providing clear issue analysis, corrective and preventive actions, and timely stakeholder communication

What you need

• 5–8 yrs of experience
• Stakeholder management
• Process improvement
• Root cause analysis
• Project management
• Performance management
• Data analysis
• Any graduate

Good to have

• SOP writing