Expert, IT Development

About the role

We are looking for an experienced AI Agent Support Engineer to oversee and guide the dedicated L1 support team responsible for initial incident triage, while directly owning L2 code-level bug fixes and resolution for our active AI agents. In this role, you will lead the support pipeline, identify, debug, and resolve application code issues, and deliver key software enhancements across multiple AI agents running on Google Cloud Platform (GCP) and Vertex AI.

What you'll do

• 'AI First Support' Initiative: Drive and implement an 'AI first' support strategy by leveraging AI tooling and automation to streamline issue detection
• Lead the initiative for 'AI-first support'—leveraging automation and AI-driven solutions to optimize overall support efficiency
• Also manage basic GCP deployments and environment configurations to ensure continuous operational excellence

What you need

• 7–13 yrs of experience
• Python
• JavaScript
• Shell scripting
• Docker
• GCP
• CI/CD
• Any graduate

Good to have

• Machine learning