Expert Systems Engineer

About the role

We are searching for a deep Citrix expert — someone who has lived and breathed Citrix for years, knows the logon process inside and out, and gets genuinely excited about finding the hidden cause of a 30-second login when it should be 8.

What you'll do

• Advanced Logon Performance Analysis & Diagnostics
• Lead the most complex and ambiguous Citrix logon performance investigations
• Perform deep-dive analysis of customer logon data — comparing high-performing and low-performing environments, drilling into subnet-level variations
• Conduct packet-level analysis using Wireshark to identify network-layer contributors to logon delays — including DNS resolution timeouts, drive mapping failures
• Analyze Azure Log Analytics for error patterns (e.g., 4908 errors, drive mapping failures) and correlate with logon timeline data to build a complete causal picture

What you need

• 5–9 yrs of experience
• Power BI
• Azure
• Python
• ServiceNow
• PowerShell
• Windows Server
• Any graduate

Good to have

• LLMs