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FAAS MS - Service Management Senior

EY·Kochi

Pay not stated5–8 yrsFull-time

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About the role

Senior Analyst – Incident & Access Management (IFMS) will support IFMS business service continuity through incident coordination and timely, approved access provisioning for Business Operations users. The role monitors tickets and SLAs, drives resolver follow-ups, publishes service reports and identifies Continual Service Improvement (CSI) opportunities across supported engagements.

What you need

  • 5–8 yrs of experience
  • Coordination
  • Reporting
  • Capital markets
  • SOP writing
  • SAP
  • Google Analytics
  • B.Tech or B.E. or Chartered Accountant

Good to have

  • Excel
  • ITIL
  • Power BI

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