Field Account Manager - South Asia

About the role

You will be responsible for managing a book of accounts where you’ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell opportunities.

What you'll do

• Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
• Developing and implementing customer success strategies to drive adoption and retention
• Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients
• Monitoring customer health metrics and proactively addressing any potential issues or concerns

What you need

• 8–10 yrs of experience
• Business development
• Customer success
• Cross-selling
• Sales
• Upselling
• Communication
• Any graduate

Good to have

• CRM
• Salesforce