Field Operations Executive - Thoraipakkam (Chennai)

About the role

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs.

What you'll do

• Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines
• Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area
• Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs
• Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales…
• Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required

What you need

• SOP writing
• Coordination
• Excel
• Documentation
• Learning and development
• PowerPoint
• B.Sc

Good to have

• Chemistry