Field service engineer, Guwahati

About the role

The Field Service Engineer, Guwahati role is responsible for managing Radiometer installed base in the North East region and provide support to our customers This position reports to the Zonal Service Manager, East and is part of the Customer Support job family, located in Guwahati and will be fully remote.

What you'll do

• Responsible for managing Radiometer installed base in the North East region and provide support to our customers
• Handle daily service and support of Radiometer's existing customer base and support sales & service growth and customer happiness
• Drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate
• Utilize critical thinking to resolve issues within defined procedures and practices
• Attend breakdown calls in the region and raise request for parts and close transaction under Warranty, or Chargeable basis

What you need

• Preventive maintenance
• Troubleshooting
• CRM
• Any graduate