Field Service Engineer II

About the role

Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

What you'll do

• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Issue field service reports daily to document work performed

What you need

• 5–9 yrs of experience
• Maintenance
• Troubleshooting
• HPLC
• Customer success
• M.Sc or B.Tech or B.E.

Good to have

• Instrumentation
• Chemistry
• Biology