Field Service Engineer

About the role

Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts. Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

What you'll do

• Install and commission Kardex range of products
• Provide an excellent level of customer service in accordance with established policy
• Deliver basic levels of customer product training
• Communicate effectively with Customers and the line management at prescribed intervals
• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner

What you need

• 3–5 yrs of experience
• Maintenance
• Diploma