Field Service Engineer

About the role

Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci® Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking a da Vinci® Field Service Engineer I manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory.

What you'll do

• Become a da Vinci® Surgical technical expert across all system platforms
• Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer
• Assess and determine follow up visits to ensure maximum system reliability
• Use discretion and independent judgment when assessing customer training needs with respect to technical training in an Operating Room environment
• Independently manage all administrative duties of role which include but are not limited to; Spare Parts Inventory, Returned Material Authorizations

What you need

• 2–5 yrs of experience
• Maintenance
• POS
• B.Tech or B.E.