Field Service Engineer -Pan India

About the role

The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution.

What you'll do

• Delivers technical support and maintenance services to customers, performing troubleshooting, repair
• Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status
• Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of…
• Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability
• Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans

What you need

• 4–15 yrs of experience
• Troubleshooting
• Maintenance
• Any graduate

Good to have

• Root cause analysis