Field Services Engineer

About the role

This position helps ensure accurate deployments, stable in-service networks, and successful customer handoffs while contributing technical guidance and field expertise across Ciena Services projects.

What you'll do

• Provide tactical consultation and strategic guidance to Project Management for network turn-up and planning
• Maintain customer network stability during maintenance-window activities and confirm testing is completed according to the Network Design Specification before customer…
• Provide remote and onsite technical assistance during complex greenfield deployments and escalate technical issues to Regional Technical Support through resolution
• Develop complex or custom Methods of Procedure (MOPs), validate deployment actions, and provide project status reports to assigned Senior and Lead Field Service Engineers
• Use of Microsoft Office applications and basic web skills

What you need

• 5–9 yrs of experience
• B.Tech or B.E. or B.Sc