Field Services Technician I

About the role

Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking

What you'll do

• Respond to IT service tickets using documented procedures and supervision
• Assist with workstation setups and peripheral connections
• Perform basic AV checks and room readiness tasks
• Support imaging and deployments under direction
• Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)

What you need

• Open to freshers
• Troubleshooting
• SOP writing
• ServiceNow
• Diploma

Good to have

• ITIL
• iOS
• JIRA
• Linux
• Android