Field Services Warranty Lead - IR South

About the role

Field Service Warranty Site Manager is responsible for managing technical warranty operations and minor maintenance contracts at designated railway sites. With a focus on resolving field failures and ensuring compliance with warranty terms, the role supports system reliability, customer satisfaction, and smooth execution of service obligations in coordination with depot teams and OEMs.

What you'll do

• Manage and execute technical warranty activities including fault diagnosis, component replacement, and coordination with engineering for root cause analysis
• Oversee minor maintenance contracts ensuring timely service delivery, adherence to scope, and compliance with safety and quality standards
• Maintain accurate documentation of warranty claims, service reports, and failure trends for analysis and reporting
• Resolve escalated service issues and ensure customer satisfaction
• Support field validation and endurance trials of new components and retrofits

What you need

• 5–10 yrs of experience
• Coordination
• Reporting
• ERP
• Documentation
• Root cause analysis
• Diploma or B.Tech or B.E.