Field Support Engineer

About the role

Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.

What you'll do

• AMC activities at Customer site
• Troubleshoot, resolve, or escalate, and document customer incidents in a timely , efficient and professional manner according to contract maintenance and warrant
• Document all customer interaction
• Actively contributing ideas for better customer service and continuously improve the quality of service provided
• Showing a passion for continued learning, staying up to date with new technology and trends

What you need

• Troubleshooting
• Networking
• Windows
• Firewalls
• SCADA
• SQL
• B.Tech or B.E.

Good to have

• SQL Server
• PostgreSQL
• C