Field Tech Associate

About the role

Field Tech Associate at NTT DATA Services. Be a contributing member of the EUC Team providing support to End Users in a Client Environment.

What you'll do

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks
• Learn new and emerging technologies as needed, guided by business requirements

What you need

• 1–3 yrs of experience
• ServiceNow
• ITIL
• Any graduate