Field Tech Senior Associate

About the role

The Field Technician Dispatch Coordinator is responsible for efficiently scheduling, coordinating, and supporting field technicians to ensure timely service delivery and high customer satisfaction.

What you'll do

• Scheduling and Dispatching: Create daily schedules for technicians and work with Internal / Partner teams to ensure activities per SLA
• Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities
• Ensure that the right resources are deployed for each task
• Provide customers with accurate information about resolution times and updates and engage the right personnel to ensure resolution
• Documentation and Record-Keeping: Maintain & Update ITSM Records in a timely manner. Verify and record completed tasks and service reports

What you need

• 3–5 yrs of experience
• ServiceNow
• ITIL
• Any graduate