Fin Ops Executive - Chargeback & Dispute Specialist

About the role

Chargeback & Dispute Specialist – Payment Reconciliation We are seeking a detail-oriented Chargeback & Dispute Specialist to manage the end-to-end chargeback and dispute lifecycle for our payments business. The role covers dispute investigation, representments, pre-arbitrations and arbitrations, and refund-related disputes across payment gateways, acquiring banks

What you'll do

• Dispute and chargeback management
• Manage the end-to-end lifecycle of service chargeback disputes, fraud claims and
• Representments, from notification to final outcome
• Review each dispute, identify the reason code and decide whether to accept the claim or
• Ensure accurate documentation and submission within the applicable scheme deadlines

What you need

• 1–2 yrs of experience
• Excel
• SQL
• Documentation
• Reporting
• SOP writing
• Coordination
• B.Com or BBA

Good to have

• Arbitration
• Reconciliation

What you get

• ₹5 L–₹6 L a year