Financial Planning Operations – Quality Assurance (Assistant Manager)

About the role

To manage the Quality Assurance team, ensuring the Quality Program is delivered and reports produced within the agreed timescales at the highest level of quality. To effectively manage the capacity levels and performance of the Quality Assurance team to support their ongoing development. This role will be a hybrid player/manager role focused on ensuring quality in our operations, and playing a hands-on quality checking role as required.

What you'll do

• Assist the Operations Manager with the ongoing development and management of the quality framework
• Manage all aspects of issue identification, analysis, remediation and monitoring & reporting, including collaboration with issue owners
• Manage the Quality Control (QC) process with reference to Financial Planning (Asset & Wealth Management) internal procedures: Ongoing file checks and ad-hoc QC
• Participate in the quarterly regional quality meetings and produce quarterly quality reports
• Lead the identification of recurring quality themes and collaborate with cross-functional teams to resolve operational inconsistencies and embed control environment

What you need

• 5–9 yrs of experience
• Wealth management
• Operational risk
• Risk management
• Audit
• Reporting
• Root cause analysis
• Any graduate

Good to have

• SOP writing