First-Line Networking and IoT Engineer

About the role

We are looking for a Customer Service Specialist to join our technical support team in Bengaluru, India . This role is suitable for someone who wants to build a career in customer support, networking, and IoT technology while working with international business customers.

What you'll do

• Provide technical support to business customers through multiple channels, including phone, helpdesk, email, and other communication platforms
• Handle both real-time phone interactions and written support requests, responding to helpdesk tickets within the required response time and providing timely assistance…
• Assist customers with product-related questions, troubleshooting, configuration, integration, and basic network-related issues
• Support international customers across different regions and time zones as part of a shift-based support model
• Escalate complex or unresolved technical cases to Networking and IoT Engineers, providing clear technical context, troubleshooting steps

What you need

• IoT
• Networking
• TCP/IP
• Network security
• Firewalls
• B.Tech or B.E.

Good to have

• CCNA

What you get

• Up to ₹8.2 L a year