Forward Deployed Engineer - India

About the role

As a Forward Deployed Engineer (FDE), you'll help enterprise customers deploy, configure, and get the most out of the Ciroos platform. This hybrid role combines customer implementation with production support, where you'll troubleshoot live issues, resolve escalations, configure integrations and alerting workflows, support migrations and go-lives, and work closely with Engineering to ensure reliable customer environments.

What you'll do

• Own customer escalations end-to-end by managing the support queue, triaging production issues, driving investigations
• Troubleshoot complex production issues by analyzing logs, traces, and telemetry to identify root causes, validate fixes
• Maintain operational excellence through accurate documentation, ticket updates, runbooks, and seamless collaboration across Engineering, Product
• Deployment & Configuration (FDE)
• Design and optimize alert normalization and correlation policies, including conditions and operators (IN, CONTAINS, REGEX), field extraction from noisy sources (email

What you need

• 3–6 yrs of experience
• Python
• REST APIs
• Java
• ServiceNow
• AWS
• Go
• Any graduate

Good to have

• LLMs
• Splunk
• Bash
• Kubernetes
• CI/CD
• Git