Forward Deployed Engineer, India

About the role

Forward Deployed Engineers are the implementation and technical specialists. Once a customer signs, you become their engineering partner: you get them to production fast, make Exa a load-bearing part of their stack, and grow the account from there. You sit at the intersection of product, engineering, and customer success, and you're measured on adoption, consumption, retention, and expansion.

What you'll do

• Onboard new customers and take them from signed contract to production integration, owning the technical plan, milestones, and time-to-value
• Drive consumption and adoption by finding new use cases, teams, and workloads inside each account and helping customers build them
• Anticipate churn and contraction risk by monitoring usage data, quality signals, and customer interactions, then acting on issues before they become escalations
• Identify and drive expansion with Account Executives, from usage growth to new products and commit upgrades
• Debug and resolve technical issues across the full stack, from API behavior and retrieval quality to the customer's application code

What you need

• Customer success
• Any graduate

Good to have

• LLMs
• ETL

What you get

• ₹1.4 Cr–₹2.4 Cr a year