Forward Deployed Engineer, India

About the role

You'll embed directly with enterprise customers to architect and ship production systems on Telnyx's global network — voice, messaging, AI, and wireless. This isn't about demoing products. It's about building real solutions that work at scale. You'll work side-by-side with a dedicated Enterprise AE — not a demo resource, but a commercial partner who owns the named-account list, builds executive relationships, and closes the deal.

What you'll do

• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
• Deploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted…
• Instrument and govern LLM usage through the gateway — cost tracking and budgets, caching, logging and observability (OpenTelemetry, Langfuse, or similar)
• Wire production observability for everything you ship — metrics, logs, traces, dashboards, and alerting (e.g. Prometheus + Grafana for metrics, OpenTelemetry for traces
• Design model routing strategies for real-time voice workloads, balancing latency, cost, and quality, with sane fallback behavior when a provider degrades

What you need

• 3–6 yrs of experience
• SQL
• TypeScript
• Node.js
• Python
• PostgreSQL
• Go
• Any graduate

Good to have

• Kubernetes
• Kafka
• LLMs
• Data privacy
• Prometheus
• Grafana