Founding Account Manager ( US) | Series A | Bangalore

About the role

Gather customer feedback and advocate for product improvements and roadmap enhancements. 4-10 years of experience in Account Management Proven experience managing and growing B2B customer accounts. Experience working with customers in the US market. Comfort working in an ambiguous, hands-on, and highly collaborative setting

What you'll do

• Own and grow a portfolio of US-based customer accounts, driving customer satisfaction, retention, and long-term success
• Build trusted relationships with key stakeholders and act as the primary post-sales point of contact
• Drive renewals, identify expansion opportunities, and contribute to revenue growth through upsell and cross-sell motions
• Partner closely with Sales, Product, and Leadership teams to ensure customer needs are addressed and business outcomes are delivered
• Help build and scale the account management function by establishing processes, playbooks, and best practices

What you need

• 4–10 yrs of experience
• Sales
• Cross-selling
• Upselling
• Communication
• Any graduate