Freshservice Architect (Technical Solution Architect)

About the role

Freshservice Architect (Technical Solution Architect) We are seeking an experienced Freshservice Architect to design, configure, and optimize IT Service Management (ITSM) solutions on the Freshworks platform. This role focuses on bridging business needs with scalable technical implementations for enterprise clients.

What you'll do

• Architect end-to-end ITSM workflows for incident, problem, change, and asset management
• Design integrations with Microsoft 365, AWS, Azure, Salesforce using REST APIs and webhooks
• Customize apps and automations via Freshworks Developer Platform (FDP)
• Establish technical governance, coding standards, and best practices
• Collaborate with IT leaders, Finance, and Sales to align ITSM with business goals

What you need

• 7–12 yrs of experience
• AWS
• REST APIs
• Node.js
• Machine learning
• JavaScript
• Azure
• M.Sc or PhD or B.Tech or B.E. or B.Sc or BCA or M.Tech

Good to have

• CI/CD
• CRM
• Salesforce
• Office 365
• HTML
• CSS