FreshService Consultant

About the role

We are looking for a Senior Consultatnt with a strong background in automating IT processes, particularly in FreshService and Joiners, Movers, and Leavers (JML) automation. The ideal candidate will have experience working with FreshService in an SaaS environment, and proficiency in automating various service desk processes, including JML tasks.

What you'll do

• Design and implement Joiners, Movers, and Leavers (JML) automation workflows within Freshservice to streamline user onboarding, role changes, and offboarding
• Leverage PowerShell scripting to automate tasks such as user provisioning and de-provisioning, updating Active Directory
• Implement efficient role-based automation to ensure compliance with organizational security policies and procedures
• Develop and maintain custom applications within Freshservice using Node.js, Python
• Integrate Freshservice with enterprise systems such as Active Directory, HRMS

What you need

• 6–11 yrs of experience
• Active Directory
• PowerShell
• HRMS
• Change management
• Node.js
• Python
• B.Sc or B.Tech or B.E. or BCA

Good to have

• AWS
• GCP
• Azure
• ITIL
• Power BI
• Databricks