Front Office Associate

About the role

Front Office Associate at Accor. Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors.

What you'll do

• Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
• Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork
• Maintain Front Office log book and shift reports
• Respond to inquiries and resolve problems in an effective manner

What you need

• 0–4 years in hotels, food & travel
• Front office
• Hotel management system
• Hospitality
• PowerPoint
• Housekeeping
• Diploma

What you get