Front Office Executive

About the role

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

What you'll do

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
• Ensure quality and appropriateness of customer service provided
• Maintain Front Office log book and shift reports
• Respond to inquiries and resolve problems in an effective manner

What you need

• 2–5 yrs of experience
• Front office
• Hospitality
• PowerPoint
• Customer service
• Housekeeping
• Diploma