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Front Office Executive

AccorHotel·Mumbai

Pay not stated2–5 yrsFull-time
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About the role

Attends to credit problems. Performs any other duties as directed by the Guest Service Manager & Assistant Manager. Assists Guest Service Manager & Assistant Manager Guest Services to improve the Guest Service Department. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

What you'll do

  • Attend and directs daily front office operations and as a one of the team
  • Provide efficient, friendly and professional service to all guests
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel

What you need

  • 2–5 yrs of experience
  • Front office
  • Guest service
  • F&B service
  • Reservations
  • BHM

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