Front Office Executive

About the role

As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.

What you'll do

• Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox
• Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules
• Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover
• Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions

What you need

• 0–3 yrs of experience
• Front office
• Hospitality
• Customer service
• Hospital information system
• MIS reporting
• SOP writing
• Any graduate

Good to have

• Tally

What you get

• ₹4 L–₹7 L a year