Front Office Executive - Fairmont Agra

About the role

Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols Maintain security protocols, including key management, access control, and guest privacy protection

What you'll do

• Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guests
• Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue
• Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
• Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams
• Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols

What you need

• 3–5 yrs of experience
• Front office
• POS
• Reconciliation
• Guest service
• Communication
• Housekeeping
• Diploma

Good to have

• Hospitality