Front Office Executive

About the role

Front Office Executive / Senior Executive (Healthcare) Position Overview We are seeking a dynamic, customer-centric, and presentable Front Office Executive / Senior Executive to join our team. This role serves as the primary point of contact for patients and visitors, overseeing Outpatient (OP) operations, Admission-Discharge-Transfer (ADT) workflows, billing, insurance coordination, and cash management.

What you'll do

• Patient Relations & Reception Management Warmly greet patients and visitors upon arrival, maintaining a professional, presentable, and polite demeanor
• Manage front desk operations, including patient registration, scheduling, rescheduling, and appointment confirmations
• Guide patients and attendants to appropriate departments, OPD clinics, or diagnostic areas efficiently
• Handle crowd management and maintain orderliness in the reception and waiting lounge areas
• Communication & Query Resolution Provide proactive, clear, and accurate communication to patients through all channels (in-person, phone, email, and online portals)

What you need

• 3–7 yrs of experience
• Front office
• POS
• Communication
• Hospitality
• Reconciliation
• Treasury
• Any graduate