Front Office Manager

About the role

Oversee the daily operations of the Front Office department, ensuring smooth functioning and exceptional guest service. Manage and motivate front office team members, providing guidance, support, and leadership to achieve departmental goals. Ensure efficient check-in and check-out procedures, maintaining high standards of guest satisfaction and service excellence.

What you'll do

• Oversee the daily operations of the Front Office department, ensuring smooth functioning and exceptional guest service
• Manage and motivate front office team members, providing guidance, support, and leadership to achieve departmental goals
• Ensure efficient check-in and check-out procedures, maintaining high standards of guest satisfaction and service excellence
• Handle guest inquiries, complaints, feedback, and special requests promptly and professionally
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure seamless guest experiences

What you need

• 5–7 yrs of experience
• Front office
• Hospitality
• Guest service
• SOP writing
• Housekeeping
• Reservations
• BHM or Diploma