Front Office Manager

About the role

Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to improve team member performance. Educate and train team members in compliance with federal, state, and local laws and safety regulations.

What you'll do

• Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members
• Provide mentoring, coaching, and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state, and local laws and safety regulations
• Ensure staff are properly trained and have the tools and equipment required to perform their duties effectively
• Ensure the Front Office team is fully trained on hotel systems, security procedures, service standards, and quality expectations

What you need

• 3–6 yrs of experience
• Front office
• Customer service
• Communication
• Reservations
• Any graduate