Front Office Manager

About the role

Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination. Ensure exceptional guest service and maintain high standards of guest satisfaction. Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally.

What you'll do

• Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination
• Ensure exceptional guest service and maintain high standards of guest satisfaction
• Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally
• Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams
• Lead, train, motivate, and develop the Front Office team to achieve operational excellence

What you need

• 5–8 yrs of experience
• Front office
• Guest service
• Reservations
• Housekeeping
• SOP writing
• Complaint handling
• Diploma or BBA