Front Office Team Leader-Concierge

About the role

You will lead the concierge team in providing personalized and professional service to all guests. As a Front Office Team Leader-Concierge , you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What you'll do

• Lead the concierge team in providing personalized and professional service to all guests
• Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

What you need

• Front office
• Guest service
• Communication
• Hospitality
• Any graduate