Functional Engineer

About the role

As a Functional Engineer, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams..

What you'll do

• Manage and resolve functional support tickets within defined SLAs
• Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting)
• Gather and translate client requirements into functional specifications
• Support customer with their issues, solution testing, and prepare related case summary
• Document solutions, create SOPs, and maintain knowledge base articles

What you need

• 3–5 yrs of experience
• ERP
• CRM
• SQL
• SOP writing
• Root cause analysis
• Salesforce
• B.Com or B.Tech or B.E. or BBA

Good to have

• Python
• GST
• SAP
• Zoho Books
• Looker Studio
• Power BI

What you get

• ₹4.5 L–₹6 L a year