FY27 | USI | Audit and Assurance | Associate Manager, Product Strategy & Management

About the role

Associate Manager, Product Strategy & Management, Audit and Assurance The Customer Success Manager leads a team of analysts responsible for helping customers and stakeholders realize greater value from business products. This role oversees day-to-day work, establishes priorities, monitors service quality and performance, and ensures complex issues are resolved through effective coordination with product teams and service providers.

What you'll do

• Team Leadership and Work Management
• Lead, coach, and develop Customer Success Product Analysts, setting clear expectations for quality, responsiveness, documentation, collaboration, and professional growth
• Assign and prioritize work across products and analysts based on customer impact, risk, workload, expertise, and business priorities
• Own and resolve tickets for complex audit applications
• Monitor ticket queues, aging, service expectations, deliverables, and team capacity; address risks and rebalance resources as needed

What you need

• 10–18 yrs of experience
• Product strategy
• Audit
• Customer success
• Process improvement
• Talent management
• MBA or M.Com or B.Com or B.Tech or B.E. or M.Tech or B.Sc

Good to have

• ITIL
• ServiceNow