General Manager - Client Solutions

About the role

The General Manager – Client Solutions is responsible for leading the development, delivery, and growth of client-focused solutions that strengthen customer relationships, improve service outcomes, and contribute to business performance. This role combines strategic leadership, commercial responsibility, operational oversight, and stakeholder management to ensure that client needs are translated into scalable, high-quality solutions.

What you'll do

• Develop and execute the client solutions strategy in alignment with organizational objectives, market opportunities, and customer expectations
• Define solution priorities, service models, performance goals, and growth plans for the client solutions function
• Identify emerging industry trends, customer needs, and competitive developments to enhance the organization’s solutions portfolio
• Lead the development of innovative, scalable, and commercially viable solutions that address complex client requirements
• Provide leadership and direction to teams responsible for client engagement, solution design, implementation, and service delivery

What you need

• Client relationship
• Cross-selling
• Negotiation
• Performance management
• Upselling
• Employee engagement
• BBA

Good to have

• Talent management